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 As a Satellite Internet provider for Europe,
Middle East and North
Africa, we tend to be asked the same questions repeatedly.
These are the answers to the more frequent questions. If you
do not find an answer to your question here, then please
contact us
and we shall respond quickly to your information request.
General Questions:
1 Way Answers:
Do I need a telephone
line for outgoing data?
Yes, One way satellite systems use the telephone line for
outgoing data and only use the satellite for incoming data.
Will it work in my area?
1 way solutions work in most areas of Europe, Middle
East and North
Africa.
Click here
to see if your area is covered..
What happens if it goes
wrong?
1 Way system comes with a full one-year on-site
warranty. If it stops working, we will come to your site and
fix it. After the one year warranty has expired, there may be
a small charge for any parts that are required, but site
visits and labor continue to be free, so long as your
subscription is current..
How do I install it?
You do not need to install it. Our technicians will
normally come to your site and install it for you. If you want
to participate in the installation process, or install the
system yourself, then this is no problem.
I think it's too expensive!
VSAT is less expensive than any
similarly-featured system, such as ADSL, DSL, ISDN or
leased-line. Even compared to an ordinary dial-up account,
1Way can be cheaper for a serious Internet user once call
costs are considered, as well as ISP charges. In terms of
performance-to-cost ratio, no other competing system can even
come close.
What happens if I leave
the area?
If you are moving to an area within the
area of
coverage, then you can continue your subscription in the
new area.
Alternatively, we are often
approached by customers wanting secondhand v-sat systems and
we will be happy to try to put you in touch with somebody who
might be interested in purchasing your system from
you..
2 Way Answers:
Do I need a telephone
line for outgoing data?
No, you do not. Some satellite
systems use the telephone line for outgoing data and only use
the satellite for incoming data. 2 way system sends both outgoing and incoming data via the
satellite and no telephone lines are required at
all.
Will it work in my area?
2 way solutions work in most areas of Europe, Middle
East and North
Africa.
Click here
to see if your area is covered.
What happens if it goes
wrong?
2 Way System comes with a full one-year on-site
warranty. If it stops working, we will come to your site and
fix it. After the one year warranty has expired, there may be
a small charge for any parts that are required, but site
visits and labor continue to be free, so long as your
subscription is current..
How do I install it?
You do not need to install it. Our technicians will
normally come to your site and install it for you. If you want
to participate in the installation process, or install the
system yourself, then this is no problem
I think it's too expensive!
VSAT is less expensive than any
similarly-featured system, such as ADSL, DSL, ISDN or
leased-line. Even compared to an ordinary dial-up account,
2 Way System can be cheaper for a serious Internet user once call
costs are considered, as well as ISP charges. In terms of
performance-to-cost ratio, no other competing system can even
come close..
What happens if I leave
the area?
If you are moving to an area within the
area of
coverage, then you can continue your subscription in the
new area.
Alternatively, we are often
approached by customers wanting secondhand v-sat systems and
we will be happy to try to put you in touch with somebody who
might be interested in purchasing your system from
you..
Star-Duo:
How
can I get a Star-Duo system?
Just
click here
to fill in our contact form and your nearest dealer will
contact you with full details.
Will it work with a
laptop PC?
Since Star Duo simply plugs into the USB
port of the PC, it will work with any laptop that has a USB
port and is running a relatively current version of
Windows.
Can I attach more than
one PC?
For a large networks, we have other systems
(click
here to inquire) - however Star Duo is completely suitable
for the home or smaller office with a few PC's, say about 1 or
2, maximum.
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